Course Details

Objective

Crisis management & Emergency planning functions are carried out at all levels of government and organization, consistent with perceived vulnerability and risk are competing for priorities in resources. The affected population demands effective crisis management in place and ready for application. With this intention in mind, this course will provide participants with knowledge and tools that could help decision makers set priorities to deal with crises and emergencies effectively which could minimize future human and monetary losses.

Content

Day 1 –Session 1: Introduction to Crisis and Emergency Management & Emergency Planning

• Defining a crisis, Hazard, and Emergency
• Some financial measures of a crisis
• Tarnished reputation
• Characteristics of a crisis
  • Suddenness
  • Uncertainty
  • Time compression
• Types of crisis
  • Crises of the physical world: Nature and technology
  • Crises of the human climate: Confrontation and malevolence
  • Crises of management failure: Skewed values, deception, and misconduct
• Potential for media exposure of crisis grows

Session 2: Contingency planning: Preparing for the worst

• Essentials of a contingency plan and  Emergency  Preparedness
• Identify all potential contingency and areas of vulnerability
  • Specific vulnerabilities
  • General vulnerability based on organization’s public nature
• Establish crisis thresholds and assign crisis alert responsibility
• Organize and train a crisis management team and establish crisis communication center
• Obtain advance approvals for contingency plan measures
• List and prioritize public that must be informed
• Prepare a crisis media list and background press materials
• Designate and train spokes persons

Day 2 –Session 3: Communicating during and after a crisis

• How the media report crises
  • Accidents
  • Random events
  • Media exposure

• Crises of success and failure in dealing with the media
• Managing communications during the crisis event
  • Ascertain and face up the reality of a crisis
  • Activate crisis management team and alert top management
  • Designate crisis media center
  • Conduct necessary fact-finding
  • Speak with a single voice
  • Quickly hold news conference and make disclosures to the media  openly, honestly, and accurately
  • Communicate directly with government, employees, customers, stakeholders and other key publics
  • Take appropriate remedial action
  • Keep a log
  • Aftermath communications and post-crisis rebuilding

Day 3 –Session 4: Managing natural crisis

• Introduction
• A procession of recent natural disasters
• Emergency Planning
• Successful Emergency Planning
• Emergency management strategies
  • Mitigation
  • Preparedness
    • Emergency operations planning
    • Early warning systems
    • Public education
    • Involve the media
    • Organizational communication
    • Training and drills
  • Response
    • Role of the news media
    • Difficulties in predicting evacuation behavior
    • Social control
  • Recovery : Disaster Recovery

Day 4- Session 5: Managing technological crises

• Introduction
• Surge of technological crises
• Business Continuity  Planning
• Hazard management strategies
  • Upstream hazard control methods
  • Preventing the crisis-indicating event
  • Downstream hazard control measures

Session 6: Risk management and communication

• Introduction
• Risk analysis
  • Hazard identification
  • Risk assessment
  • Significance of risks
• Public attitudes toward science and technology
• Risk communication

Session   7: Issues management and stakeholder relationships

• Introduction
• Life cycle of an issue
• Steps in the issue management process

Session   8: The crisis manager

• Introduction
• Lessons learned from crises
• Transforming organizations in the aftermath of a cries

Session 9: Decision making under crisis-induced stress

• Introduction
• Decision  Making – under Certainty, Probability/ Risk, and Uncertainty
• Vigilance
• Unconfined inertia or unconfined adherence
• Unconfined change
• Hyper vigilance

 Day 5 Session 10:   ISO Management Systems:

• ISO 9001 QMS , ISO 14001 EMS, ISO 27001 ISMS, and OHSAS  for  Emergency  Management & Planning

Sessions 11 and 12

Table-top exercises (scenario in response to Earthquake, Floods, Terrorist Attack, Virus Attack, Food Poisoning, and Fire Accident)

NOTE:

Pre & Post Tests will be conducted

Case Studies, Group Exercises, Group Discussions, Last Day Review &Assessments will

be carried out.

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Methodology

A highly interactive combination of lectures and discussion sessions will be managed to maximize the amount and quality of information and knowledge transfer. The sessions will start by raising the most relevant questions, and motivate everybody find the right answers. You will also be encouraged to raise your own questions and to share in the development of the right answers using your own analysis and experiences.  Tests of multiple-choice type will be made available on daily basis to examine the effectiveness of delivering the course.

Very useful Course Materials will be given.

• 30% Lectures
• 30% Workshops and work presentation
• 20% Group Work& Practical Exercises
• 20% Videos& General Discussions