:: DEFINE | Management Consultancy & Training Provider In UAE, Abu Dhabi,Dubai,Saudi Arabia ::

ASQ CERTIFIED MANAGER OF QUALITY/ORGANIZATIONAL EXCELLENCE CERTIFICATION

Location

Dubai, UAE

Date

From Date: 12-May-2025
To Date: 16-May-2025

Duration

5 days

Language

ENGLISH

Discipline

MANAGEMENT & LEADERSHIP

Introduction

This course is designed to prepare professionals for the ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) certification exam. The CMQ/OE is an advanced-level certification for professionals responsible for leading and managing quality initiatives across an organization. This course will provide a comprehensive overview of the skills and knowledge required for the certification, including leadership, strategic planning, customer focus, process management, and performance measurement. Participants will gain a deep understanding of the principles of quality management and organizational excellence and learn how to apply them effectively to drive continuous improvement and organizational success.

Objective

By the end of this course, participants will be able to:

Understand the CMQ/OE certification requirements and exam structure.
Learn key concepts in leadership, strategic planning, customer satisfaction, and process management.
Develop the ability to manage quality improvement initiatives and lead teams to achieve organizational goals.
Gain skills in managing people, resources, and change to improve organizational performance.
Understand how to apply quality management tools and techniques for decision-making and problem-solving.
Learn to implement process management strategies to improve efficiency and effectiveness.
Prepare for the ASQ CMQ/OE exam with focused review and practice questions.

Audience

Quality managers, supervisors, and team leaders involved in leading quality initiatives.
Professionals pursuing ASQ CMQ/OE certification to enhance their career in quality management.
Organizational leaders responsible for ensuring continuous improvement and operational excellence.
Individuals seeking to develop skills in managing quality and excellence across business functions.
Consultants and auditors involved in quality management and organizational excellence practices.
Professionals looking to gain knowledge on industry best practices for quality and performance improvement.

Content

Day 1: Introduction to Quality Management and Organizational Excellence

Overview of the ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) certification.
The role of the CMQ/OE in an organization: Leadership and management of quality.
Key principles of quality management: Customer focus, continuous improvement, and data-driven decision-making.
Introduction to organizational excellence and its impact on business performance.
Understanding the ASQ Body of Knowledge (BoK) for CMQ/OE certification.

Day 2: Leadership and Strategic Planning

Leadership in quality management: Key roles and responsibilities of quality managers.
Developing a vision and strategy for quality within an organization.
Effective communication and teamwork in quality management.
Strategic planning: Aligning quality goals with organizational objectives.
Leading change and fostering a culture of continuous improvement.
Motivating and empowering teams to achieve quality and performance excellence.

Day 3: Customer Focus and Process Management

Understanding customer requirements and expectations.
Tools and techniques for measuring customer satisfaction and feedback.
Developing and implementing a customer-focused strategy.
Process management: Key concepts, principles, and methodologies (e.g., Six Sigma, Lean).
Identifying and managing key processes for organizational success.
Process mapping and performance measurement.
Techniques for process improvement and control.

Day 4: Performance Measurement and Managing Resources

Developing and utilizing performance measurement systems and metrics.
Key performance indicators (KPIs) and how to use them to track progress and drive improvement.
Resource management: Allocating and managing human, financial, and material resources effectively.
Risk management: Identifying and mitigating risks in quality management processes.
Decision-making tools and techniques: Data analysis, root cause analysis, and problem-solving.
Implementing corrective and preventive actions (CAPA) based on performance data.

Day 5: Quality Tools, Techniques, and Exam Preparation

Key quality tools for the CMQ/OE role: Control charts, Pareto analysis, fishbone diagrams, FMEA, and more.
Overview of quality improvement methodologies (e.g., DMAIC, PDCA, TQM, Kaizen).
Preparing for the ASQ CMQ/OE Certification Exam:
- Exam format, structure, and question types.
- Review of exam content areas and key concepts.
- Practice exam questions and answer explanations.
Tips for exam success: Time management, test-taking strategies, and study resources.
Final Q&A and review of key topics for certification.

NOTE:

Pre-& Post Tests will be conducted.

Case Studies, Group Exercises, Group Discussions, Last Day reviews, and assessments will be carried out.

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Certificate

Define Management Consultancy & Training Certificate of course completion will be issued to all attendees.

Methodology

A highly interactive combination of lectures and discussion sessions will be managed to maximize the amount and quality of information and knowledge transfer. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. You will also be encouraged to raise your own questions and to share in the development of the right answers using your own analysis and experiences. Tests of multiple-choice type will be made available on daily basis to examine the effectiveness of delivering the course.

Very useful Course Materials will be given.

30% Lectures
30% Workshops and work presentation
20% Group Work& Practical Exercises
20% Videos& General Discussions

Course Details