Course Details

Objective

By the end of the course, participants will be able to understand

• Understand the key roles and responsibilities of an office administrator.
• Manage office operations, resources, and supplies effectively.
• Develop and implement efficient filing, documentation, and record-keeping systems.
• Enhance communication skills for effective interaction with staff and clients.
• Coordinate meetings, events, and schedules with professionalism.
• Handle basic HR and financial tasks related to office management.
• Utilize office software and tools to improve productivity and efficiency.

Content

Day 1: Introduction to Office Administration

• Overview of the office administrator role and responsibilities
• Key skills required for effective office administration
• Organizational structure and the office administrator's position within the team
• Office communication best practices (verbal, written, and electronic)
• Time management and prioritization for office administrators

Day 2: Office Operations and Resource Management

• Managing office supplies and inventory
• Organizing office space for efficiency
• Developing and maintaining office procedures and policies
• Vendor management and procurement basics
• Handling equipment maintenance and troubleshooting

Day 3: Document Management and Record Keeping

• Best practices for organizing, filing, and archiving documents
• Electronic vs. paper-based systems
• Confidentiality and data protection in the office environment
• Creating templates and standardized documents
• Basic report generation and documentation tasks

Day 4: Scheduling, Meetings, and Event Coordination

• Effective calendar management and scheduling tools
• Organizing and preparing for meetings (including virtual meetings)
• Managing appointments and travel arrangements
• Event planning and coordination within an office setting
• Handling incoming and outgoing correspondence professionally

Day 5: Basic HR and Financial Tasks for Office Administrators

• Basic human resources management tasks: Employee onboarding, leave management, etc.
• Payroll administration and timekeeping basics
• Budgeting and managing office expenses
• Using office software (Word, Excel, PowerPoint, etc.) for reporting and data analysis
• Introduction to office accounting practices and invoice management

NOTE:

Pre-& Post Tests will be conducted.

Case Studies, Group Exercises, Group Discussions, Last Day reviews, and assessments will be carried out.

Methodology

A highly interactive combination of lectures and discussion sessions will be managed to maximize the amount and quality of information and knowledge transfer. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. You will also be encouraged to raise your own questions and to share in the development of the right answers using your own analysis and experiences.  Tests of multiple-choice type will be made available on daily basis to examine the effectiveness of delivering the course.

Very useful Course Materials will be given.

• 30% Lectures
• 30% Workshops and work presentation
• 20% Group Work& Practical Exercises
• 20% Videos& General Discussions