Introduction
Performance is a tricky issue. Managers and Employees usually hate Performance related activities because they do not have effective tools for those activities.
In this course, participants will be introduced to five performance killers, and how to terminate them. Participants will be able to improve the organization performance as well as employees performance when they follow the new learning.
Objective
- The wrong starts and performance Levels
- Why Transferring Knowledge is not always successful?
- The Gray areas, How to clarify them.
- Building Performance Measures with quantity and Quality measures.
- Getting employees interested to understand how can performance be measured with quantitative and qualitative measures and Engaged.
Audience
Leaders and Managers, Planners, and strategists, HR leaders and professionals
Content
COURSE OUTLINE
Day 1
- Introductions
- Pre test
- Understand how and why communication fails
- Understand the five levels of Performance
- The common mistake in leading new hires.
- Understand why a particular performance level should be selected for each employee.
Day 2
- Why Knowledge Transfer fail
- The limitations of EMEs in transferring their knowledge
- How to document your work and make it transferable
- Making Task Lists
- Making Processes for your tasks
Day 3
- Why Gray Areas in Business? And why we should eliminate them?
- Examining the INPUTS and the OUTPUTS within the organization.
- Identifying problems in the inputs and outputs
- Fixing the INPUTS and the OUTPUTS of the departments and individuals
Day 4
- The problem with performance appraisals
- Why people hate performance appraisal activities
- How can we change performance activities into COLLAPORATIVE sessions?
- Building Performance Measures that are acceptable to both Employees and Management
- The Performance Cycle
Day 5
- Why employees do not do what they are expected to do?
- How can we improve the organization’ performance through better employee Engagement?
- Rewards, or Motivations?
- The three levels of Employee Engagement
- How can we move employees to a higher level of Engagement
- Post Test
NOTE:
Pre & Post Tests will be conducted
Case Studies, Group Exercises, Group Discussions, Last Day Review &Assessments will
be carried out.
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Certificate
Define Management Consultancy & Training Certificate of course completion will be issued to all attendees.
Methodology
A highly interactive combination of lecture and discussion sessions will be managed to maximize the amount and quality of information, knowledge and experience transfer. The sessions will start by raising the most relevant questions, and motivate everybody finding the right answers. The attendants will also be encouraged to raise more of their own questions and to share developing the right answers using their own analysis and experience
All attendees receive a course manual as a reference.
- 30% Lectures
- 30% Workshops and work presentation
- 20% Group Work& Practical Exercises
- 20% Videos& General Discussions
Fees
$5,500 per participant for Public Training. Fees Include Course Materials/Handouts, Tea/Coffee, refreshments, and Lunch.