:: DEFINE | Management Consultancy & Training Provider In UAE, Abu Dhabi,Dubai,Saudi Arabia ::

PROCESS DESIGN AND MANAGEMENT

Location

Dubai, UAE

Date

From Date: 04-Aug-2025
To Date: 08-Aug-2025

Duration

5 days

Language

ENGLISH

Discipline

PROCESS ENGINEERING

Introduction

The "Process Design and Management" course provides participants with the knowledge and skills to effectively design, manage, and improve business processes within an organization. It covers the principles of process management, modeling techniques, and tools for analyzing and optimizing processes to drive efficiency and achieve organizational goals. This course also focuses on best practices for continuous improvement, with an emphasis on alignment between process design and strategic objectives.

Objective

By the end of the course, participants will be able to understand

To understand the fundamental concepts of process design and management.
To learn how to model and map business processes for effective management and improvement.
To apply tools and techniques for analyzing, optimizing, and improving processes.
To align process design with business strategy and objectives.
To develop the ability to manage process improvement initiatives within an organization.
To understand the role of stakeholders in process design and the need for effective communication.

Audience

Process Managers
Operations Managers
Business Analysts
Quality Managers
Project Managers
Process Improvement Teams
Individuals involved in process design, optimization, or management

Content

Day 1: Introduction to Process Design and Management

Overview of Process Design and Management
Key concepts: Processes, Stakeholders, and Business Strategy
Process lifecycle: Design, Execution, Monitoring, and Improvement
Importance of process management in achieving business goals

Day 2: Process Mapping and Modeling

Introduction to process mapping and process flow diagrams (PFDs)
Key process modeling techniques (e.g., BPMN, SIPOC)
Identifying process inputs, outputs, and resources
Creating process maps and identifying inefficiencies

Day 3: Analyzing and Optimizing Processes

Tools and techniques for process analysis (e.g., Root Cause Analysis, Pareto Analysis)
Identifying bottlenecks, redundancies, and waste
Process performance metrics: Efficiency, quality, and cost
Techniques for process optimization (e.g., Lean, Six Sigma)

Day 4: Process Improvement Strategies

Introduction to continuous improvement methodologies (e.g., Kaizen, PDCA)
Implementing change management in process redesign
Aligning process improvements with organizational goals
Measuring and monitoring improvements

Day 5: Managing and Monitoring Processes

Establishing process performance indicators (KPIs)
Process monitoring and control techniques
Managing process changes and maintaining improvements
Using technology and automation in process management

NOTE:

Pre-& Post Tests will be conducted.

Case Studies, Group Exercises, Group Discussions, Last Day reviews, and assessments will be carried out.

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Certificate

Define Management Consultancy & Training Certificate of course completion will be issued to all attendees.

Methodology

A highly interactive combination of lectures and discussion sessions will be managed to maximize the amount and quality of information and knowledge transfer. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. You will also be encouraged to raise your questions and to share in the development of the right answers using your analysis and experiences. Tests of the multiple-choice type will be made available daily to examine the effectiveness of delivering the course.

Very useful Course Materials will be given.

30% Lectures
30% Workshops and work presentation
20% Group Work& Practical Exercises
20% Videos& General Discussions

Course Details