Objective

By the end of this training course, participants will have learnt and experienced practical applications of:

• Understanding your self-awareness, as well as your role in the organization and management style in order to effectively apply self-management.
• Define effective problem solving, risk identification and analysis within your working environment.
• Apply powerful interpersonal techniques to improve communication and manage others effectively.
• Apply development, coaching and feedback techniques to increase optimum people performance management.
• Improve team cohesion and impact on production through your management and actions.

Content

DAY 1

The Important Role of the Shift Team Leader

Shift Team Leader – defining the role in critical operations.

Managing or Leading: becoming an effective and efficient Team Leader

Critical Power Bases - and how to utilize these effectively.

Key characteristics of successful Team Leaders – and Personality Profile Psychometric

Inspiring change and innovation leading to continuous improvement.

Achieving Team Leader Excellence

DAY 2

Solving Work Problems and the Effective Allocation of Resources

Defining operational problems in the industry

Technical problem-solving models and techniques

Practical and effective decision-making processes.

Effective planning and time management of tasks

Allocating resources effectively and efficiently

Ensuring job enrichment and motivation with your team

How to delegate tasks to achieve optimum commitment

DAY 3

Mastering Key Interpersonal skills and conducting the Hand over Briefing

Developing Team Leader key interpersonal skills in the industry

Overcoming communication barriers in the workplace, culture and diversity

Powerful communication and interpersonal techniques

How to influence the outcome of your team’s performance

Conducting effective hand-over briefs to ensure a safe operation.

Conflict management: managing conflict assertively with your team.

DAY 4

Leading and Managing your Team for Operational Success

Team Assessment – Psychometric Profile

Factors for enhanced Team development

Group dynamics in the oil, gas and petrochemical industry

Group Problem Solving and Team Decision making for operational excellence.

Increasing team performance and ensuring a safe environment

DAY 5

Developing your Team for Increased Operational Performance

Personality Profile – assessment feedback and development plans and applying this to the industry.

Ways of Developing team members – exercise and case study

Power of Coaching – practical demonstrations by the delegates

Giving powerful feedback to increase performance - practical demonstrations by the delegates.

NOTE:

• Pre & Post Tests will be conducted.
• Case Studies, Group Exercises, Group Discussions, Last Day Review & Assessments will be carried out. -------------------------------------------------------------------------------------------------

Methodology

A highly interactive combination of lectures and discussion sessions will be managed to maximize the amount and quality of information and knowledge transfer. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. You will also be encouraged to raise your questions and to share in the development of the right answers using your analysis and experiences.  Tests of the multiple-choice type will be made available daily to examine the effectiveness of delivering the course.

Very useful Course Materials will be given.

• 30% Lectures
• 30% Workshops and work presentation
• 20% Group Work& Practical Exercises
• 20% Videos& General Discussions