:: DEFINE | Management Consultancy & Training Provider In UAE, Abu Dhabi,Dubai,Saudi Arabia ::

PROBLEM SOLVING & DECISION-MAKING

Location

Dubai, UAE

Date

From Date: 26-May-2025
To Date: 30-May-2025

Duration

5 days

Language

ENGLISH

Discipline

MANAGEMENT & LEADERSHIP

Introduction

Problem solving and decision making is the art of seeing clearly through a problem, evaluating alternatives, selecting from available options, and taking decisions that better serve the interest and wants of your organization. This seminar will introduce participants to the skills of problem solving and decision making through exploring how people create, un-intentionally, problems for themselves and the organization they serve, how to become pro-active for minimizing problems, and how to solve problems when faced with.

Objective

Upon completion of this course, you will gain an understanding of the following Problem Solving and Decision-Making skills:

Sources for problems
Creating Problems, how to avoid it?
Managing Resources
Analyzing the problem
The Basic steps for Problem Solving
Preventing the problem
The role of Planning, Knowledge, and Work processes in preventing problems from happening
Negotiating a decision
Working on Emergencies

Audience

Employees specialized in either Soft issues such as management and marketing, or Hard issues such as engineering and medical specialties, supervisors, and team leaders

Content

DAY 1

The Psychology of Problem Solving and Decision Making

Group problem solving exercise
Introduction: Why study problem solving and decision making
A synopsis of psychological thought
Values, Problem Solving and Decision Making
Psychological type and Lateral Thinking for Problem Solving
What psychological type reveals about me and my preferences
Using a team approach to encourage lateral thinking: ZIGZAG model
Individual or group decision making case studies.

DAY 2

Developing Decision Making Skills

Using your left brain & right brain to make decisions
Split brain theory for developing effective problem-solving skills.
Developing openness to new ideas in making decisions
Promoting idea mobility in teams
Understanding the creative solving process in individuals and teams
IDEAL problem-solving approach.

Bring a Franklin Covey Leadership solutions to train your organization

- Overcoming the Execution Gap
- Steps to Effective Team Execution
- Achieve Your Goals Amid the Day-to-Day Demands
- Creating an Accountability System
- Turn Strategy into Action

DAY 3

Mind Mapping

Your brain - discover how the structure and functions of the brain is mirrored by the design of a Mind Map.
Learning to learn - understand how we learn new skills and how to overcome the fear of failure.
How to Mind Map - learn the basic technique of how to construct Mind Maps.
Practice your Mind Mapping Skills - with a range of note-making, note-taking and learning applications.
Action Planning - a chance to think through how you are going to use Mind Maps in your work environment and how to benefit from the skills learned on the course.
Advanced Techniques - an opportunity to develop the Mind Mapping technique and see the power of your thinking expand.
Mind Mapping Exercises - the opportunity to practice a greater range of applications tailored to your needs.

DAY 4

Applying Effective Decision-Making Skills in the Workplace

Encouraging creative problem solving for continuous improvement
Removing blocks to creative problem solving
Convergent versus Divergent Thinking
Divergent Thinking Skills for solving problems
Using SCAMPER techniques to approach problem solving
Applying SCAMPER techniques to make effective decisions

Making Mental Blocks to Decision Making a Thing of the Past

Challenging self-imposed assumptions
Thinking outside the box
Increasing new ideas
Getting people behind your
Evaluating new ideas
Creative leadership during problem solving and decision-making sessions.

DAY 5

Effective Leadership and the Dynamic Problem-Solving Team

Ensuring alignment with corporate mission
Encouraging self-initiated activity
Endorsing Unofficial activity
Enhancing Serendipity
Importance of appreciating diverse stimuli
Practicing within-company communication for problem solving
Developing a personal action plan

NOTE:

Pre & Post Tests will be conducted

Case Studies, Group Exercises, Group Discussions, Last Day Review & Assessments will be carried out.

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Certificate

Define Management Consultancy & Training Certificate of course completion will be issued to all attendees.

Methodology

A highly interactive combination of lectures and discussion sessions will be managed to maximize the amount and quality of information and knowledge transfer. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. You will also be encouraged to raise your questions and to share in the development of the right answers using your analysis and experiences. Tests of the multiple-choice type will be made available daily to examine the effectiveness of delivering the course.

Very useful Course Materials will be given.

30% Lectures
30% Workshops and work presentation
20% Group Work& Practical Exercises
20% Videos& General Discussions

Course Details