Objective

Upon completion of this course, participant will be able to:

• Discover the importance of quality in organizations.
• Understand the impact of leadership to support quality management systems.
• Recognize the most used quality philosophies and tools to establish priorities within their organizations.
• Study international, national and local quality standards, models and awards (ISO, TQM, etc.).
• Understand team dynamics and the role of teams in their continual improvement projects.

Content

Day 1:

Leadership and Management in Quality

• Introduction to QMS
• Can leadership be taught and developed?
• Traits of a true quality leader
• Role of leadership in supporting quality management systems
• Situational leadership in quality

Day 2:

Quality Basics and Definitions:

• Definition and concept of quality
• History of quality
• Benefits of implementing a quality model
• Review of common quality models
• Review of quality gurus
• Quality philosophies
• Deming 14 points
• Crosby zero defects

Day 3:

Implementing ISO 9001:2008:

• What is ISO 9001?
• Introduction to QMS
• Management system standards
• ISO 9000 and ISO 14000
• OHSAS 18001 Occupational Health and Safety
• ISO 9001:2008 is an outline for a Quality Management System
• The ISO 9001 Standard
• The Importance of ISO 9001
• Document quality activities and why quality documentation is so important
• Control of Documents and Control of Records

Day 4:

ISO 9001: 2008   clause by clause discussion:

1. Scope

 General

Application

2.  Normative references

3.  Terms and definitions

4.  Quality management system

4.1 General requirements

4.2 Documentation requirements

5 Management responsibilities

5.1 Management commitment

5.2 Customer focus

5.3 Quality policy

5.4 Planning

5.5 Responsibility, authority and communication

5.6 Management review

6   Resource management

6.1 Provision of resources

6.2 Human resources

6.3 Infrastructure

6.4 Work environment

7 Product realizations

7.1 Planning of product realization

7.2 Customer-related processes

7.3 Design and development

7.4 Purchasing

7.5 Production and service provision

7.6 Control of monitoring and measuring equipment

8 Measurement, analysis and improvement

8.1 General

8.2 Monitoring and measurement

8.3 Control of nonconforming product

8.4 Analysis of data

8.5 Improvement

Day 5:

ISO 9001: 2008 Audit:

• Planning an audit
• The purpose of the Quality Manual
• The role of the checklists
• Organizing an opening meeting
• Performing an audit
• Organizing a closing meeting
• Recording non-conformities
• Auditing reports
• Evaluating corrective action

NOTE:

Pre & Post Tests will be conducted

Case Studies, Group Exercises, Group Discussions, Last Day Review & Assessments will be carried out.

…………………………………………….

Methodology

A highly interactive combination of lectures and discussion sessions will be managed to maximize the amount and quality of information and knowledge transfer. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. You will also be encouraged to raise your questions and to share in the development of the right answers using your analysis and experiences.  Tests of the multiple-choice type will be made available daily to examine the effectiveness of delivering the course.

Very useful Course Materials will be given.

• 30% Lectures
• 30% Workshops and work presentation
• 20% Group Work& Practical Exercises
• 20% Videos& General Discussions