Ref No: ML021
Title: The Key to Customer Satisfaction
Start Date: 28 March End Date: 01 April 2021
Venue: Dubai, UAE
In any 5 star hotel. The exact venue will be intimated once finalized.
Business loose valuable clients when clients are not satisfied. This course is based on material developed by one of the world leading institutes in the USA , in customer satisfactions and will lead to high quality services to your customers. It helps you satisfy customers and be the best and most reliable business in the region.
This course is designed to help front office employees and receptionists, sales persons and call center employees.
Pre & Post Tests will be conducted
Case Studies, Group Exercises, Group Discussions, Last Day Review &Assessments will be carried out.
Define Management Consultancy & Training Certificate of course completion will be issued to all attendees.
This training program is lecture-based and customized to the needs of the audience, providing meaningful experience for personnel that work in petroleum plants. Daily sessions include formal presentation, prepared in the Power Point, interspersed with directed discussions and case study. In addition to formal lectures and discussions, the delegates will learn by active participation through the use of problem solving exercises, group discussions, analysis of real-life case studies etc. All attendees receive a course manual as a reference.
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