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Course Details


Kuala Lumpur, Malaysia
From Date: 18-Sep-2023   
To Date: 22-Sep-2023
5 Days

RefNo:       SS110
Title:          Administration & Office Management Best Practice & Technologies
Start Date: 18 September 2023 End Date: 22 September 2023
Fee:           $5,750
Venue:       Kuala Lumpur, Malaysia

In any of the 5 star hotels. The exact venue will be intimated once finalized.

A professional Office Manager effortlessly combines a diverse range of responsibilities ensuring that office processes and activities are efficiently and smoothly managed. This course will help you develop an assertive and organized approach to managing people and processes in your office, to facilitate harmonious and productive working. It includes key management skills and planning techniques to improve information flow and achieve objectives.


At this program’s conclusion, participants should be able to:

  • Understand the range of responsibilities and skills required by the office manager
  • Apply various approaches when dealing with the management of tasks, teams and individuals
  • Apply techniques to plan and manage workload effectively and achieve objectives
  • Create and apply a checklist of systems and procedures to aid the smooth running of the office
  • Apply assertive communication and problem-solving skills

Appropriate for employees moving from administrative to office management positions or for those already in office management who would benefit from improving their skills in this area.



  • The multiple roles and skills of an Office Manager
  • The “administrator/process manager” role: ensuring that paperwork, procedures and systems run smoothly
  • The “people/HR manager” role: maintaining thorough employee records (including documentation relating to leave, sick leave and absenteeism) and managing tricky situations in line with current legislation
  • The “project manager” role: managing small scale projects within the office, or providing support for larger scale projects undertaken by your company
  • Organizational skills
  • Communication and other interpersonal skills
  • Image, dress and professionalism
  • Time management, planning and prioritizing
  • Problem solving and decision making
  • Stress responses
  • Understanding and applying company objectives, policies, procedures and protocols
  • Practicing exceptional office etiquette
  • Engineering administrative processes for efficiency and effectiveness
  • Managing people so that they are happy and productive
  • Office related procurement, supplier contracts and Service Level Agreements
  • Business English and email communications
  • Travel bookings and general housekeeping activities

Pre & Post Tests will be conducted
Case Studies, Group Exercises, Group Discussions, Last Day Review & Assessments will be carried out.


Define Management Consultants Certificate of course completion will be issued to all attendees.


A highly interactive combination of lectures and discussion sessions will be managed to maximize the amount and quality of information and knowledge transfer. The sessions will start by raising the most relevant questions, and motivate everybody find the right answers. You will also be encouraged to raise your own questions and to share in the development of the right answers using your own analysis and experiences. Tests of multiple-choice type will be made available on daily basis to examine the effectiveness of delivering the course.
Very useful Course Materials will be given.

  • 30% Lectures
  • 30% Workshops and work presentation
  • 20% Group Work& Practical Exercises
  • 20% Videos& General Discussions
5,750 US$ per participant for Public Training includes Materials/Handouts, tea/coffee breaks, refreshments & Buffet Lunch

DEFINE Help you to unlock & unleash the power within and cater your large scale Trainings