DEFINE | Management Consultancy & Training

ADMINISTRATION & OFFICE MANAGEMENT BEST PRACTICE & TECHNOLOGIES

Location

Kuala Lumpur, Malaysia

Date

From Date: 18-Sep-2023
To Date: 22-Sep-2023

Duration

5 Days

Language

English

Discipline

Introduction

RefNo:       SS110
Title:          Administration & Office Management Best Practice & Technologies
Start Date: 18 September 2023 End Date: 22 September 2023
Fee:           $5,750
Venue: Kuala Lumpur, Malaysia

In any of the 5 star hotels. The exact venue will be intimated once finalized.

A professional Office Manager effortlessly combines a diverse range of responsibilities ensuring that office processes and activities are efficiently and smoothly managed. This course will help you develop an assertive and organized approach to managing people and processes in your office, to facilitate harmonious and productive working. It includes key management skills and planning techniques to improve information flow and achieve objectives.

Objective

At this program’s conclusion, participants should be able to:

Understand the range of responsibilities and skills required by the office manager
Apply various approaches when dealing with the management of tasks, teams and individuals
Apply techniques to plan and manage workload effectively and achieve objectives
Create and apply a checklist of systems and procedures to aid the smooth running of the office
Apply assertive communication and problem-solving skills

Audience

Appropriate for employees moving from administrative to office management positions or for those already in office management who would benefit from improving their skills in this area.

Content

COURSE OUTLINE

The multiple roles and skills of an Office Manager
The “administrator/process manager” role: ensuring that paperwork, procedures and systems run smoothly
The “people/HR manager” role: maintaining thorough employee records (including documentation relating to leave, sick leave and absenteeism) and managing tricky situations in line with current legislation
The “project manager” role: managing small scale projects within the office, or providing support for larger scale projects undertaken by your company
Organizational skills
Communication and other interpersonal skills
Image, dress and professionalism
Time management, planning and prioritizing
Problem solving and decision making
Stress responses
Understanding and applying company objectives, policies, procedures and protocols
Practicing exceptional office etiquette
Engineering administrative processes for efficiency and effectiveness
Managing people so that they are happy and productive
Office related procurement, supplier contracts and Service Level Agreements
Business English and email communications
Travel bookings and general housekeeping activities

NOTE:
Pre & Post Tests will be conducted
Case Studies, Group Exercises, Group Discussions, Last Day Review & Assessments will be carried out.

Certificate

Define Management Consultants Certificate of course completion will be issued to all attendees.

Methodology

A highly interactive combination of lectures and discussion sessions will be managed to maximize the amount and quality of information and knowledge transfer. The sessions will start by raising the most relevant questions, and motivate everybody find the right answers. You will also be encouraged to raise your own questions and to share in the development of the right answers using your own analysis and experiences. Tests of multiple-choice type will be made available on daily basis to examine the effectiveness of delivering the course.
Very useful Course Materials will be given.

30% Lectures
30% Workshops and work presentation
20% Group Work& Practical Exercises
20% Videos& General Discussions

Course Details