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THE KEY TO CUSTOMER SATISFACTION

Location
Dubai, UAE
Date
From Date: 12-Feb-2024   
To Date: 16-Feb-2024
Duration
5 Days
Language
English
Discipline
MANAGEMENT & LEADERSHIP
Introduction

Ref No:          ML085
Title:              THE KEY TO CUSTOMER SATISFACTION
Start Date:    12 February 2024  End Date: 16 February 2024  
Fee:                $5,500
Venue:            Dubai, UAE

In any 5 star hotel. The exact venue will be intimated once finalized.

TRAINING DESCRIPTION

Business loose valuable clients when clients are not satisfied. This course is based on material developed by one of the world leading institutes in the USA , in customer satisfactions and will lead to high quality services to your customers. It helps you satisfy customers and be the best and most reliable business in the region.

  • Keep Customers
  • Build market share
  • Improve the performance of the entire workforce so that they develop a culture of delivering superior customer service.
Objective
  • Your key to customer Satisfaction
  • The Language of Positive Communications
  • Value Added Services
  • Total Quality Service
Audience

This course is designed to help front office employees and receptionists, sales persons and call center employees.

Content

COURSE OUTLINE

  • Your key to customer Satisfaction
  • Teamwork Development
  • Handling Complaints and the Irate Customer
  • The Language of Positive Communications
  • Effective Questioning and Listening
  • Exceeding Customer Expectations
  • Value Added Services
  • Effective Telephone Techniques
  • The Art of Satisfying Customer
  • Service Recovery
  • Empowerment
  • Total Quality Service

NOTE:
Pre & Post Tests will be conducted
Case Studies, Group Exercises, Group Discussions, Last Day Review &Assessments will be carried out.

Certificate

Define Management Consultancy & Training Certificate of course completion will be issued to all attendees.

Methodology

This training program is lecture-based and customized to the needs of the audience, providing meaningful experience for personnel that work in petroleum plants. Daily sessions include formal presentation, prepared in the Power Point, interspersed with directed discussions and case study. In addition to formal lectures and discussions, the delegates will learn by active participation through the use of problem solving exercises, group discussions, analysis of real-life case studies etc. All attendees receive a course manual as a reference.

  • 30% Lectures
  • 30% Workshops and work presentation
  • 20% Group Work& Practical Exercises
  • 20% Videos& General Discussions
Fees
5,500 US$ per participant for Public Training includes Materials/Handouts, tea/coffee breaks, refreshments & Buffet Lunch

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