INTERNATIONAL SECRETARIAL SKILLS

Location

Dubai, UAE

Date

From Date: 02-Sep-2024
To Date: 06-Sep-2024

Duration

5 days

Language

ENGLISH

Discipline

SOFT SKILLS & HR TRAININGS

Introduction

The Professional Secretarial skills Programme is the ideal method for those needing to improve their administrative and secretarial skills or for those looking for the extra business edge.

Keeping the boss organised, on time, and on track is often a challenge, especially when you are not in charge. During this training seminar, participants will learn how to run a stellar office and stay in control, no matter how hectic the day gets. Additionally, they will discover how to build personal credibility, use techniques for better listening, deal with difficult people, handle negative situations, and more. Skills practice exercises are interactive, allowing participants to practice what they have learned in a fun, high-energy environment. Successful secretaries and administrators often require many of the same skills as senior staff in an organization. They are the person in charge of the organization's correspondence. They are very often the first point of contact for visitors. Therefore they must display a highly professional image at all times. The role of being a professional secretary or administrator requires: excellent office skills including filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, and first class business writing and communication skills. This programme covers all of these, and more.

The professional Secretarial skills Programme is the ideal method for those needing to improve their administrative and secretarial skills or for those looking for the extra business edge.

Objective

To become a professional secretary and a productive work partner, a secretary should master certain skills besides polishing up basic office procedures.

Time management, filing, writing skills, oral communication skills and good PR are but a few of the abilities the secretary should master.

This training is designated to assist the secretary to become an efficient, professional employee and polish his/her professional image.

How to use effective body language in your career.
How to manage travel arrangements and business meetings.
To understand the importance of effective administration skills within an organization
To develop the skills needed to be a professional secretary
To manage your time efficiently and be able to think proactively
To enhance your communication and interpersonal skills
How to be assertive and build a good rapport with your boss
To learn how to set up and manage effective filing systems
To learn how to manage petty cash systems
To understand how to manage stock and stationery supplies
To enhance telephone skills and learn what to say, and what not to say

Audience

Those who are in a secretarial or administrative position, and who wish to improve their skills, or those who are about to be appointed to such a position.

Content

TOPICS COVERED

Super Assistant: What the Boss Expects
Minute taking Protocol and Professional Business Writing
Styles and Different Kinds of Bosses
Tools of the Trade: Voicemail, Email, Memos, and More
Professional Presence: Looking and Acting the Part
Difficult Personalities and Difficult Situations: Dealing with Challenges
Time Management
Conflict Management
Stress Management
Personal Branding
Project Planning

COURSE CONTENTS

Planning and Organizing a smooth-Running Office.

- A master plan to keep your boss calendar up-to-date.
- Developing Superior organization skill.
- Planning like a profession.

Filing Strategies and Techniques.

Choosing the best filing system for your organizational needs.
Processing, routing and storing your files.

Professional Correspondence& Telephone Manners.

How to write and organize professional memos, letters and reports.
Managing the flow of office information.

Practicing Good Public Relations Skills.

Handling visitors professionally.
Establishing and maintaining good working relationships.

Coordinating Travel arrangement and Business Meetings.

Planning an executive’s business trip from start to finish.
Effective meeting coordination

Polishing Your Professional Image.

How to create a professional image others respect.

Case Studies
Exercise and Training of Diagnostic Methods
Examination and Discussion

NOTE:

Pre & Post Tests will be conducted

Case Studies, Group Exercises, Group Discussions, Last Day Review & Assessments will be carried out.

…………………………………………….

Certificate

Define Management Consultancy & Training Certificate of course completion will be issued to all attendees.

Methodology

A highly interactive combination of lectures and discussion sessions will be managed to maximize the amount and quality of information and knowledge transfer. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. You will also be encouraged to raise your questions and to share in the development of the right answers using your analysis and experiences. Tests of the multiple-choice type will be made available daily to examine the effectiveness of delivering the course.

Very useful Course Materials will be given.

30% Lectures
30% Workshops and work presentation
20% Group Work& Practical Exercises
20% Videos& General Discussions

Course Details