ADVANCED ADMINISTRATIVE SKILLS

Location

Dubai, UAE

Date

From Date: 02-Sep-2024
To Date: 06-Sep-2024

Duration

5 days

Language

ENGLISH

Discipline

SOFT SKILLS & HR TRAININGS

Introduction

Supervision plays a vital role necessary to implement the owners' business objectives and achieve stability and growth. Supervisor’s role helps the administration of business policies carried out by the senior management, their immediate staff, and everybody else who possesses authority delegated by people with supervisory responsibility

Objective

By the end of the program, participants will be able to:

Define and understand the role of productivity and effectiveness in the success of the 21st century administrator.
Develop self-leadership capabilities which will enable professional advancement.
Enhance their thinking skills to facilitate turning problems into opportunities.
Build excellent relationships with people at all levels.
Organize and plan for the best performance and utilization of their time at the office

Audience

Administrators, office managers, personal assistants and any member of the general staff wishing to improve their personal skills and challenge themselves to excel in their mission at the office.

Content

Productivity and Effectiveness: Gateways to the 21st Century Administrator

What Is Productivity?
Efficiency versus Effectiveness: Differences and Practical Uses
Optimizing Quality and Quantity of Production through Streamlining
Signs of Inefficiencies at your Office
Work-Breakdown Structures

Effective Self-Leadership

Self-Leadership as a Prerequisite for Leading Others
Understanding what Makes you Tick: Personal Values
Performing a Personal SWOT Analysis
Building on your Talents
Becoming More Proactive

The Thinking Administrator

Using Different Thinking Techniques to Boost your Professionalism
Using Creativity as a Business Tool
Mental Blocks and Ways to Overcome Them
Brainstorming your Best Options
Solving Office Problems (and Turning them into Opportunities)
Kaizen: Focusing on Continuous Improvements
Learning Styles for Professional Development

The Power of your Attitude

What is Attitude? Uses of Attitude
Perceptions, Beliefs and their Effect on Attitude
Going Beyond a Positive Attitude
Making Things Happen: The Can-Do Attitude
Using your Attitude for Professional Excellence

Developing your Work Relationships

Building Rapport with your Manager, Colleagues and Clients
Adapting to Different Working Styles
Navigating through People Problems and Problem People
Enhancing your Presentation/Self-Selling Skills
Applying the Principles of Emotional Intelligence
Best Practices for Delivering Positive Feedback

Organizing and Planning for Best Performance

Setting Challenging Performance Goals
Putting Key Performance Indicators (KPIs) to Work
Utilizing Planning Strategies/Forward Thinking
Personal Action-Planning
Developing a Filing/Document Management System

NOTE:

Pre & Post Tests will be conducted

Case Studies, Group Exercises, Group Discussions, Last Day Review & Assessments will be carried out.

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Certificate

Define Management Consultancy & Training Certificate of course completion will be issued to all attendees.

Methodology

A highly interactive combination of lectures and discussion sessions will be managed to maximize the amount and quality of information and knowledge transfer. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. You will also be encouraged to raise your questions and to share in the development of the right answers using your analysis and experiences. Tests of the multiple-choice type will be made available daily to examine the effectiveness of delivering the course.

Very useful Course Materials will be given.

30% Lectures
30% Workshops and work presentation
20% Group Work& Practical Exercises
20% Videos& General Discussions

Course Details