:: DEFINE | Management Consultancy & Training Provider In UAE, Abu Dhabi,Dubai,Saudi Arabia ::

ADMINISTRATION & OFFICE MANAGEMENT BEST PRACTICE & TECHNOLOGIES

Location

Dubai, UAE

Date

From Date: 02-Sep-2024
To Date: 06-Sep-2024

Duration

5 days

Language

ENGLISH

Discipline

SOFT SKILLS & HR TRAININGS

Introduction

A professional Office Manager effortlessly combines a diverse range of responsibilities ensuring that office processes and activities are efficiently and smoothly managed. This course will help you develop an assertive and organized approach to managing people and processes in your office, to facilitate harmonious and productive working. It includes key management skills and planning techniques to improve information flow and achieve objectives.

Objective

At this program’s conclusion, participants should be able to:

Understand the range of responsibilities and skills required by the office manager.
Apply various approaches when dealing with the management of tasks, teams and individuals.
Apply techniques to plan and manage workload effectively and achieve objectives.
Create and apply a checklist of systems and procedures to aid the smooth running of the office.
Apply assertive communication and problem-solving skills.

Audience

Appropriate for employees moving from administrative to office management positions or for those already in office management who would benefit from improving their skills in this area.

Content

The multiple roles and skills of an Office Manager
The “administrator/process manager” role: ensuring that paperwork, procedures and systems run smoothly.
The “people/HR manager” role: maintaining thorough employee records (including documentation relating to leave, sick leave and absenteeism) and managing tricky situations in line with current legislation.
The “project manager” role: managing small scale projects within the office or providing support for larger scale projects undertaken by your company.
Organizational skills
Communication and other interpersonal skills
Image, dress and professionalism
Time management, planning and prioritizing.
Problem solving and decision making.
Stress responses

Understanding and applying company objectives, policies, procedures and protocols
Practicing exceptional office etiquette
Engineering administrative processes for efficiency and effectiveness
Managing people so that they are happy and productive.
Office related procurement, supplier contracts and Service Level Agreements
Business English and email communications
Travel bookings and general housekeeping activities

NOTE:

Pre & Post Tests will be conducted.

Case Studies, Group Exercises, Group Discussions, Last Day Review & Assessments will be carried out.

………………………………………………………….

Certificate

Define Management Consultancy & Training Certificate of course completion will be issued to all attendees.

Methodology

A highly interactive combination of lectures and discussion sessions will be managed to maximize the amount and quality of information and knowledge transfer. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. You will also be encouraged to raise your questions and to share in the development of the right answers using your analysis and experiences. Tests of the multiple-choice type will be made available daily to examine the effectiveness of delivering the course.

Very useful Course Materials will be given.

30% Lectures
30% Workshops and work presentation
20% Group Work& Practical Exercises
20% Videos& General Discussions

Course Details