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Course Details

Communication Interpersonal & Team Building Skills

Location
Rome, Italy
Date
From Date: 02-Sep-2024   
To Date: 06-Sep-2024
Duration
5 DAYS
Language
ENGLISH
Discipline
SOFT SKILLS & HR TRAININGS
Introduction

Communication is a key skill for every person and every group in business, in leisure, and in social life. Studies have proven that many opportunities have been avoided, businesses have been lost, or goals have been missed as a result of poor communication.

In this course, participants will learn the different models and approaches of communications, and the reasons for why communications fail. They will be introduced to the barriers that are causing interferences for the communication process and practical ways for removing those interferences for improving personal communication skills, and how they can maintain a healthy environment through the thorough understanding of communication skills.  The course will also cover some communication skills that are often practiced   in business, and some advance skills for improving interpersonal skills and negotiation skills.

The course is highly interactive and allows participants to challenge observed practices. 

Objective

By the end of this course participants will have acquired the skills to:

 

  • Develop the key components of effective communication, interpersonal skills & team work
  • Enhance the effectiveness/performance of their teams and accomplishment of their objectives.
  • Set and reach both personal and team objectives using delegation and time management skills
  • Create the self awareness required for differentiating assertive, non - assertive and aggressive behaviors required for dealing with difficult situations or conflicts
  • Increase their effectiveness as team leaders and motivate their teams and l team members
  • Utilize tips and tools for improving communication skills
  • Develop the technique of giving and receiving feedback effectively
  • Develop personal action plans for practicing new ways of communication
  • Understand how to overcome barriers of communication
  • Develop ‘active’ listening skills
  • Manage multi-cultural relationships more appropriately
Audience

Communication is not limited to specific categories of workers. Everyone needs those skills. However. It will be specifically important for people who deals with others face-to-face, through phone, or writing methods such as Managers, supervisors, employees, consultants, professionals, workers, and government employees.

Content

What is Effective Communication?

  • Why is good communication important?
  • What makes communication successful?
  • Being aware of how you communicate
  • What is your preferred communication style?
  • What are the barriers and methods to overcome effective communication?

 

Verbal and Non-Verbal Communication

  • How to communicate – not just inform
  • Establishing open and honest two-way communication
  • Getting your point of view across
  • Body language and voice tone
  • Different communication methods & styles and their suitability to deal with specific situations.
  • The role of emotional intelligence in personal communication

 

People Management, Team Building and Delegation

  • Setting personal and team objectives
  • Evaluating performance, assessing and listening to individuals
  • Recognizing strengths and developing individual’s potential
  • The process of delegation and its benefits
  • Identifying and overcoming barriers to effective delegation

 

 

Motivating the Team

  • Maximizing and maintaining input and motivation – building the desire for results
  • Providing recognition and feedback
  • Building a positive and successful team – motivating to achieve maximum performance
  • Linking individual effort to team and organizational goals

 

Improving Team Performance

  • Prioritizing and planning for yourself and others
  • Responding to poor performance
  • Developing effective strategies for yourself and your team

 

 

Daily schedule

 

Day 1 communication skills and methods

  • Introductions 
  • Basic communications skills
  • Components of communication process
  • Why is good communication important?
  • Communication models
  • Communication styles
  • Communications and cultural differences      
  • Barriers and methods to overcome effective communication? Communication approaches

 

Day 2  Verbal and Non-Verbal Communication

  • How to communicate – not just inform
  • Interpersonal relationship skills
  • Communication Levels                                                                      
  • Communication as a tool for effective negotiations   
  • Establishing open and honest two-way communication
  • Getting your point of view across
  • Body language and voice tone
  • Understanding the different personal styles and dealing with them
  • The role of emotional intelligence in personal communication

 

Day 3  People Management, Team Building and Delegation

  • Understanding teams and team dynamics
  • Setting personal and team objectives
  • Johari windows
  • Belbin team roles
  • Learning the different Team types and their objectives
  • Stages for team development
  • Identifying and overcoming barriers to effective delegation
  • Why it is important to manage teams correctly?
  • The process of delegation and its benefits
  • Empowerment levels

 

Day 4 Motivating the Team

  • Motivation cycle for maximizing and maintaining input and building the desire for results
  • Providing recognition and feedback
  • Building a positive and successful team
  • What are the different Effective teams?
  • Selecting Team chairperson and members
  • Linking individual effort to team and organizational goals

 

Day 5 Improving Team Performance

  • Understanding the different performance levels
  • Back-to-the-basics- for effective performance
  • Prioritizing and planning for yourself and others
  • Responding to poor performance
  • Developing effective strategies for yourself and your team
  • Communicating clear Strategy and strategic goals
  • Communication as a tool for improving work relations
Certificate

Define Management Consultants Certificate of course completion will be issued to all attendees.

Methodology

 Participants will receive a copy of the comprehensive course notes. The presenter will outline and discuss the topics using computer displays, CD displaysEE   Ec andee videotapes. The course is designed to have an interactive format to maximize delegate participation. Questions and answers are encouraged throughout and at the daily sessions. Needs-Based case-studies and examples will be discussed in problem solving workshop sessions. This gives participants the opportunity to discuss with other delegates and the presenter their specific problems and appropriate solutions. Only minimum note taking is encouraged to ensure maximum delegate attention during the course.        

  • 30% Lectures
  • 30% Workshops and work presentation
  • 20% Group Work& Practical Exercises
  • 20% Videos& General Discussions
Fees
$6,500 per participant for Public Training includes Materials/Handouts, tea/coffee breaks, refreshments & Lunch.

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