DEFINE | Management Consultancy & Training

THE KEY TO CUSTOMER SATISFACTION

Location

Dubai

Date

From Date: 02-Jan-2022
To Date: 06-Jan-2022

Duration

5 days

Language

English

Discipline

Introduction

Ref No:        ML085
Title:           THE KEY TO CUSTOMER SATISFACTION
Start Date: 02 January 2022  End Date: 06 January 2022
Fee: $4,500
Venue:        Dubai, UAE

In any 5 star hotel. The exact venue will be intimated once finalized.

TRAINING DESCRIPTION

Business loose valuable clients when clients are not satisfied. This course is based on material developed by one of the world leading institutes in the USA , in customer satisfactions and will lead to high quality services to your customers. It helps you satisfy customers and be the best and most reliable business in the region.

Keep Customers
Build market share
Improve the performance of the entire workforce so that they develop a culture of delivering superior customer service.

Objective

Your key to customer Satisfaction
The Language of Positive Communications
Value Added Services
Total Quality Service

Audience

This course is designed to help front office employees and receptionists, sales persons and call center employees.

Content

COURSE OUTLINE

Your key to customer Satisfaction
Teamwork Development
Handling Complaints and the Irate Customer
The Language of Positive Communications
Effective Questioning and Listening
Exceeding Customer Expectations
Value Added Services
Effective Telephone Techniques
The Art of Satisfying Customer
Service Recovery
Empowerment
Total Quality Service

NOTE:
Pre & Post Tests will be conducted
Case Studies, Group Exercises, Group Discussions, Last Day Review &Assessments will be carried out.

Certificate

Define Management Consultancy & Training Certificate of course completion will be issued to all attendees.

Methodology

This training program is lecture-based and customized to the needs of the audience, providing meaningful experience for personnel that work in petroleum plants. Daily sessions include formal presentation, prepared in the Power Point, interspersed with directed discussions and case study. In addition to formal lectures and discussions, the delegates will learn by active participation through the use of problem solving exercises, group discussions, analysis of real-life case studies etc. All attendees receive a course manual as a reference.

30% Lectures
30% Workshops and work presentation
20% Group Work& Practical Exercises
20% Videos& General Discussions

Course Details