Business loose valuable clients when clients are not satisfied. This course is based on material developed by one of the world leading institutes in the USA , in customer satisfactions and will lead to high quality services to your customers. It helps you satisfy customers and be the best and most reliable business in the region.
WHO SHOULD ATTEND?
This course is designed to help front office employees and receptionists, sales persons and call center employees.
Define Management Consultancy & Training Certificate of course completion will be issued to all attendees.
This training program is lecture-based and customized to the needs of the audience, providing meaningful experience for personnel that work in petroleum plants.
Daily sessions include formal presentation, prepared in the Power Point, interspersed with directed discussions and case study.
In addition to formal lectures and discussions, the delegates will learn by active participation through the use of problem solving exercises, group discussions, analysis of real-life case studies etc. All attendees receive a course manual as a reference.
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