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Course Details

The Key to Customer Satisfaction

Location
Dubai
Date
From Date: 02-Jan-2022   
To Date: 06-Jan-2022
Duration
5 days
Language
English
Discipline
Management & Leadership
Introduction

TRAINING DESCRIPTION

Business loose valuable clients when clients are not satisfied. This course is based on material developed by one of the world leading institutes in the USA , in customer satisfactions and will lead to high quality services to your customers. It helps you satisfy customers and be the best and most reliable business in the region.

  • Keep Customers
  • Build market share
  • Improve the performance of the entire workforce so that they develop a culture of delivering superior customer service.
Objective

TRAINING OBJECTIVE

  • Your key to customer Satisfaction
  • The Language of Positive Communications
  • Value Added Services
  • Total Quality Service
Audience

WHO SHOULD ATTEND?

This course is designed to help front office employees and receptionists, sales persons and call center employees.

Content

COURSE OUTLINE

  • Your key to customer Satisfaction
  • Teamwork Development
  • Handling Complaints and the Irate Customer
  • The Language of Positive Communications
  • Effective Questioning and Listening
  • Exceeding Customer Expectations
  • Value Added Services
  • Effective Telephone Techniques
  • The Art of Satisfying Customer
  • Service Recovery
  • Empowerment
  • Total Quality Service
Certificate

Training Certificate

Define Management Consultancy & Training Certificate of course completion will be issued to all attendees.

Methodology
TRAINING METHODOLOGY:

This training program is lecture-based and customized to the needs of the audience, providing meaningful experience for personnel that work in petroleum plants.

Daily sessions include formal presentation, prepared in the Power Point, interspersed with directed discussions and case study.

In addition to formal lectures and discussions, the delegates will learn by active participation through the use of problem solving exercises, group discussions, analysis of real-life case studies etc. All attendees receive a course manual as a reference.

  • 30% Lectures
  • 30% Workshops and work presentation
  • 20% Group Work& Practical Exercises
  • 20% Videos& General Discussions
Fees

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